Products > BizGUARD Plus > Customer Satisfaction

Customer Satisfaction is perhaps the most important of all GUARD benefits because this one is dependent upon all of the others (i.e., Flexible Pricing/Billing, Local Connection, Ease of Doing Business, Safety Resources, and Expert Claims Handling).  Our success in this category is ultimately the measure of our success as a business overall. Toward that end, one of our proudest benchmarks is the number of policyholders who choose to renew with us year after year; our retention ratio is approximately 90%, and we keep aiming for 100! Since we take every opportunity to speak with our customers directly, you can read their opinions first-hand. Frankly, their words tell our story best of all!

Read some testimonials from our agents and policyholders.